If for any reason you are dissatisfied with a DiscSox product, you may return it within 45 days of the original purchase date. The return period begins with the day you receive your order. We do not offer exchanges. CLEARANCE items are non-refundable.
Applies to all items EXCEPT Media Cabinets, and SoxChests (see below)
RMA # (Sale No. found in the upper right-hand corner of your Sales Receipt)
30995 Santana St.
Hayward CA 94544
For proof of delivery and to protect against shipping damage, we recommend that you insure your return items.
You are responsible for all return shipping charges, unless the original order was the result of our error. In that case we will arrange for UPS to pick up your return and UPS will provide a shipping label.
Please do not return items COD. Any charges for COD will be deducted from the refund amount.
Only items in original packaging, and in saleable condition will be issued a credit. Items that have been damaged by return shipping, customer use or abuse are non-refundable.
Credit Card Refunds
There are no restocking fees except for the products listed below.
A 15% restocking fee applies to the following items:
Call MMDesign (1-888-347-2769) for item specific return instructions
Should you receive any products damaged in transit (UPS or USPS) please retain all original packing materials and product. Because we have a limited amount of time to file a claim with either UPS or USPS, either contact us via email firstname.lastname@example.org or call MMDesign (1-888-347-2769) within 3 days of receiving your package to report the damage, and we will instruct you of the next steps.
After tracking a UPS package, you discover it has become lost in transit, please call MMDesign (1-888-347-2769) to report. After contacting UPS on your behalf, we find that UPS is responsible for the lost package, we will send you a replacement order, and file a claim with UPS.
Please call MMDesign (1-888-347-2769) to report any defective products or items shorted in order, and we will send replacements, or the missing items immediately.
Call us at 1-888-347-2769; we are here to help.